Valentina
Activity overview
Latest activity by Valentina-
Valentina created an article, Where does ETIQL ship to?
We are shipping to all European Countries. We are also shipping ETIQL Products to all the international locations, DHL is shipping products to. Please get in touch with our customer Support for m...
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Valentina created an article, When will my order be shipped?
We do our best to ship every order as quickly as possible. We indicate the approximate delivery time for each product on our website. Many of our products are available for immediate delivery w...
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Valentina created an article, Why can the shipment of some ETIQL products take longer?
Our business model is to provide access to high-quality, sustainable, European-made products for more people. We want to be an "antidote" to the current fast-fashion industry. As we separate the ...
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Valentina created an article, How can I track the delivery of my order?
As soon as your order is on its way to you, you will receive an email with a tracking link with which you can track the shipment. You can track your order via the following link: https://etiql.co...
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Valentina created an article, What is your return policy?
We have a 14-day returns policy. In order for us to accept a return, the returned item must be in the same condition as you received it, unworn or unused, with labels and in the original packagin...
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Valentina created an article, Does returning an item cost me anything?
Within the EU, ETIQL offers free returns, and returns outside the EU incur additional costs. Additional tax and customs clearance fees may apply here. As a member, you can return a product, the p...
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Valentina created an article, How long does it take to process a return?
Once we receive a request to return a product, you should allow 1-2 weeks for shipping and processing. Once your returned items have been checked, we will arrange a refund within 2-3 working days...
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Valentina created an article, When will I receive my refund?
Once we receive a request to return a product, you should allow 1-2 weeks for shipping and processing. Once your returned items have been checked, we will arrange a refund within 2-3 working days...
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Valentina created an article, My order arrived damaged - what should I do?
If you receive defective products, please notify us immediately. If we consider the products to be defective, we will replace the defective products by sending a new one or make a full refund inc...
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Valentina created an article, What is your return policy for holiday orders?
Currently, we do not offer extended return periods during the Christmas period.